Questions

Q: Where does Plum Cheeky Solutions ship?

A: At this time we ship within North America.

Q: How much is shipping?

A: We ship expedited parcels via Canada Post. Shipping within Canada is $15.00 CAN, plus $2.00 CAN for each additional item. Shipping within the US is $25.00 CAN, plus $2.00 for each additional items. 

Q: How long does it take for my order to arrive?

A: In stock item orders will be processed within 1-3 business days and take 1-2 weeks on average to arrive. If an item is not in stock, but being printed, it will take 2-3 weeks for printing and processing and an additional 1-2 weeks on average to arrive. You'll receive a tracking number from Canada Post once items are shipped.

Q: When are the start and end dates of the planners?

  • Home Life Planner- June 2016-July 2017

  •  Student Planner - Undated, but blank calendars run from August-July

Q: Is it possible to pay with a school PO# (purchase order number)

A: We are approved for most major schools in British Columbia & Alberta, Canada. Please email prior to making your purchase, and we will contact you with directions for placing your order with us.

Q:What is your return policy?

A: If you are unhappy with your purchase, planners may be returned in unused condition, within 7 days. You will be refunded the cost of the planner, minus the cost of shipping. The customer is responsible for return shipping. 

Q: When will my emails be answered?

A: Emails will be answered during business hours Monday through Friday.

 

 

 

 

Please feel free to email us and ask us another question or leave us a comment...we would love to hear from you!

plumcheeky@hotmail.com